Refund Policy

At Jobsta, we specialize in high-value digital recruitment services and professional tools. Because our offerings are primarily digital and intangible, they are consumed upon delivery or activation. This Refund Policy establishes the parameters for financial transactions on our platform.

The following digital assets and services are considered non-refundable once activated or accessed:

• Job Postings: Standard, Featured, or Boosted listings once they are live on the platform.
• Subscription Plans: Employer or institution packages that have been partially utilized.
• Database Access: Access to CV databases or talent pools once the data has been viewed.
• Digital Content: Any downloadable resources or premium skill assessment tools.

Jobsta may provide refunds or service credits in the following verified circumstances:

• Duplicate Billing: Technical errors resulting in multiple charges for a single service.
• Activation Failure: Payments successfully processed where the platform failed to initiate the service within 48 hours.
• Systemic Errors: Documented platform-side technical failures that prevented the intended use of a paid feature.

All refund requests must be formally submitted within seven (7) calendar days of the transaction date. Requests received after this window will only be considered for service credits at the management's sole discretion.

Approved refunds are processed with the following protocols:

• Funds are returned exclusively to the original payment method used during checkout.
• The standard processing time is 7 to 14 business days, depending on your financial institution.
• Transaction fees from third-party payment gateways may be deducted from the final refund amount.

Users may cancel recurring subscriptions at any time through their account dashboard. Cancellation will stop future billing cycles, but will not result in a pro-rated refund for the current billing period. Active job campaigns cannot be cancelled once they have been distributed to our network.

Jobsta provides recruitment infrastructure and visibility. We do not guarantee specific hiring results, the number of applications received, or the quality of individual candidates. Consequently, refunds will not be issued based on the perceived quality or quantity of recruitment outcomes.

To initiate a refund request, please email our billing department at support@jobsta.pk with your Order ID and a detailed explanation of the issue.